Shipping Policy
Last updated: February 10, 2026
1. Digital Products & Services
Important Notice: Shipping is not applicable for digital products and services. Digital products are delivered instantly via electronic means upon purchase completion.
Our digital products and services are delivered immediately after purchase through:
- Instant access to online services and tools
- Immediate activation of subscriptions and licenses
- Email delivery of access credentials and download links
- Automatic account activation for premium features
- API credentials provided via secure email or dashboard
No Shipping Required: Since digital products are delivered electronically, there are no shipping charges, delivery times, or physical shipping involved. You gain immediate access to your purchased digital products and services.
2. Physical Products
This shipping policy applies only to physical products (if any) sold through our platform. Physical products require shipping and delivery to your specified address.
Note: Currently, Credica primarily offers digital products and services. If we offer physical products, the following shipping terms will apply.
3. Shipping Methods
We use multiple shipping partners to ensure reliable and timely delivery:
Our Shipping Partners:
- Delhivery: One of India's leading logistics and supply chain companies
- Our Own Shipping Services: For select locations and products
- Other Partner Carriers: As required based on delivery location and product type
The shipping method and carrier will be selected based on:
- Delivery location and address
- Product size and weight
- Delivery speed requirements
- Service availability in your area
Shipping Partner Links: For tracking and information about our shipping partners:
- Delhivery - Track shipments and learn more about their services
4. Delivery Timeframes
Estimated delivery times for physical products:
Standard Delivery:
- Metro Cities: 3-5 business days
- Tier 1 & 2 Cities: 5-7 business days
- Other Locations: 7-10 business days
Note: Delivery times are estimates and may vary based on:
- Location and accessibility of delivery address
- Weather conditions and natural disasters
- Holidays and local events
- Customs clearance (for international orders, if applicable)
- Product availability and processing time
Processing Time: Orders are typically processed within 1-2 business days before shipping. You will receive a shipping confirmation email with tracking information once your order is dispatched.
5. Shipping Charges
Shipping charges for physical products:
- Shipping charges are calculated based on product weight, dimensions, and delivery location
- Shipping charges will be displayed at checkout before payment
- Free shipping may be available for orders above a certain value (as specified during promotions)
- Express or expedited shipping options may be available for an additional charge
- International shipping (if applicable) charges will vary based on destination country
Transparent Pricing: All shipping charges are clearly displayed during checkout. There are no hidden fees or surprise charges.
6. Order Tracking
Once your physical product order is shipped:
- You will receive a shipping confirmation email with tracking number
- You can track your order using the tracking number on the carrier's website
- Tracking links will be provided in your shipping confirmation email
- You can also contact us for order status updates
Tracking Information: Tracking numbers are typically available within 24-48 hours after order processing. If you haven't received tracking information within 3 business days, please contact us.
7. Delivery Address
Important information about delivery addresses:
- Please ensure your delivery address is complete and accurate
- Include landmarks, apartment/unit numbers, and PIN codes
- We are not responsible for delays due to incorrect or incomplete addresses
- If you need to change the delivery address, contact us immediately after placing the order
- Address changes after shipping may incur additional charges or may not be possible
8. Failed Deliveries
If a delivery attempt fails:
- The carrier will typically make multiple delivery attempts
- You may be contacted by the carrier to schedule a convenient delivery time
- If delivery continues to fail, the package may be returned to us
- Returned packages may incur additional shipping charges for re-delivery
- Please ensure someone is available to receive the package or provide delivery instructions
Important: If your package is returned to us due to failed delivery attempts, you may be charged for return shipping and re-delivery. Please ensure accurate address information and availability for delivery.
9. Damaged or Lost Shipments
If your physical product arrives damaged or is lost in transit:
- Damaged Products: Contact us immediately with photos of the damage
- We will arrange for a replacement or full refund (including shipping charges)
- Lost Shipments: If tracking shows no movement for an extended period, contact us
- We will investigate and arrange for replacement or refund
- No deductions will be made for damaged or lost products
Our Commitment: We take full responsibility for products damaged during shipping or lost in transit. We will work with you to resolve the issue promptly.
10. International Shipping
Currently, we primarily serve customers within India. For international shipping (if available):
- International shipping charges will be calculated at checkout
- Delivery times may vary significantly based on destination country
- Customs duties and taxes are the responsibility of the recipient
- International orders may be subject to customs clearance delays
- Please check with your local customs office for import regulations
Note: If you have questions about international shipping availability, please contact us before placing an order.
11. Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified policy.
12. Contact Information
If you have any questions about our Shipping Policy, please contact us:
Email: [email protected]
Address: Dwarka, New Delhi - 110047, India
Contact Form: Visit our contact page