Refund Policy
Last updated: December 2025
1. Digital Products & Services
Important Notice: Due to the nature of digital products and services, returns are not possible once purchased. Digital products cannot be physically returned like physical goods.
However, for good customer relations, we offer cancellation and full refund within 24 hours of purchase.
Our digital products and services include but are not limited to:
- Software subscriptions and licenses
- API access and usage credits
- Premium calculator features
- Business suite subscriptions
- Subscription-based courses
- Digital downloads and content
- Online services and tools
24-Hour Cancellation Window: If you're not satisfied with your purchase, you may request a cancellation and full refund within 24 hours of purchase. After 24 hours, all sales are final for digital products and services.
To request a refund, please contact us within 24 hours of your purchase. Include your order ID or transaction reference in your message.
2. Physical Products
For physical products (if any), refunds may be processed subject to the following conditions:
- Product must be returned in original condition within 7 days of delivery
- Shipping charges will be deducted from the refund amount
- Payment gateway charges (typically 2-3%) will be deducted from the refund
- Customer is responsible for return shipping costs
- Refund will be processed within 5-7 business days after receiving the returned product
3. Damaged Products
If a physical product arrives damaged:
- Contact us immediately with photos of the damage
- We will arrange for a replacement or full refund (including shipping)
- No deductions will be made for damaged products
- Return shipping will be arranged by us
4. Cancellation & Refund Policy
24-Hour Refund Policy: Digital products, services, and subscription courses can be cancelled and refunded within 24 hours of purchase.
For subscription services and courses:
- Within 24 hours: Full refund available upon request
- After 24 hours: No refunds for digital products or services
- Subscription cancellation: You may cancel your subscription at any time to prevent future charges
- Active subscriptions: Cancellation takes effect at the end of the current billing period
- No partial refunds: Access to premium features continues until the end of the billing period
To request a cancellation or refund, please contact us with your order details.
5. Refund Processing Time
Refund processing times for digital products and services:
- Digital products/services: 1-2 business days after approval (requests within 24-hour window)
- Payment gateway processing: Additional 3-5 business days to reflect in your account
- Total processing time: Typically 4-7 business days from request to receipt
Note: Refunds will be processed to the original payment method used for purchase. Processing times may vary depending on your bank or payment provider.
6. How to Request a Refund
To request a refund for digital products, services, or subscription courses, please contact us within 24 hours of purchase:
Important: Refund requests must be submitted within 24 hours of purchase to be eligible.
Email: [email protected]
Subject: Refund Request - [Order ID]
Alternative: Use our contact form
In your refund request, please include:
- Order ID or transaction reference number
- Date and time of purchase
- Reason for refund request
- Product or service name
We strive to process refund requests within 1-2 business days of receipt. Refunds will be issued to the original payment method used for purchase.
7. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified policy.